
Clear the support queue
Quest Triage Intercom conversations, answer customers and file bugs in Linear
- Hero
- Claude Code
- Weapon
Claude Sonnet 5.5- Charge
Intercom Plugin and MCP Server
Anthropic Customer Support Plugin
Linear MCP
Read-only Intercom access in Claude Code: search conversations, look up contacts and companies, build customer profiles, add the Messenger.
Foe: Queue Kraken, tickets, invoices and contracts waiting on you.
Foes
Party · Context
The Queue Kraken blocks the way.
What really happensIt stands for tickets, invoices and contracts waiting on you.
Steward: Context 100/100.
The kraken's tentacles pile on, one task each.
What really happensRequests, tickets and paperwork queue up faster than one person can clear them.
Steward takes 5. Steward takes 5. Steward: Context 90/100.
The shell is tuned to your Intercom workspace.
What really happensThe plugin connects Claude Code to https://mcp.intercom.com/mcp. You authorize it with OAuth.
Queue Kraken takes 46.
The steward listens for the loudest complaints.
What really happensAsk for common topics in open conversations, and the agent searches and summarizes them.
Queue Kraken takes 21.
The Queue Kraken uses Tentacles.
Steward takes 5. Steward takes 5. Steward: Context 80/100.
One customer's whole story is gathered.
What really happens/intercom:customer-360 builds a profile from conversation history, account context and a timeline.
Queue Kraken takes 21.
The shell can listen but never speak for you.
What really happensAccess is read-only: the plugin cannot create, change or delete conversations or contacts.
Queue Kraken takes 12. Steward: Ward. Queue Kraken falls.
The Queue Kraken falls.
Claude Code
/plugin install intercom@claude-plugins-officialNeeds an Intercom workspace. The plugin points at the US endpoint, and its README says it supports US-hosted workspaces only. Intercom's MCP docs also list an EU endpoint, https://mcp.eu.intercom.com/mcp, and no AU support. The plugin cannot create, update or delete Intercom data. Commands: /intercom:customer-360, /intercom:install-messenger and /intercom:install-cli. Intercom's docs show only generic JSON for other clients, so Codex setup is not documented.
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