Support ticket to filed bug

Play the combo

Foe: Queue Kraken, tickets, invoices and contracts waiting on you.

Queue Kraken

1. Queue Kraken

   The Queue Kraken blocks the way.

   What really happensIt stands for tickets, invoices and contracts waiting on you.

   Steward: Context 100/100.

2. Tentacles

   The kraken's tentacles pile on, one task each.

   What really happensRequests, tickets and paperwork queue up faster than one person can clear them.

   Steward takes 5. Steward takes 5. Steward: Context 90/100.

3. Intercom Plugin and MCP Server

   A listening shell that hears every customer conversation in Intercom.

   What really happensFinds the conversations and the customer's history.

   Queue Kraken takes 33.

4. Tentacles

   The Queue Kraken uses Tentacles.

   Steward takes 5. Steward takes 5. Steward: Context 80/100.

5. Anthropic Customer Support Plugin

   A steward's desk kit for sorting, answering and escalating tickets.

   What really happensTriages the issue, drafts the reply and writes the escalation.

   Queue Kraken takes 33.

6. Tentacles

   The Queue Kraken uses Tentacles.

   Steward takes 5. Steward takes 5. Steward: Context 70/100.

7. Linear MCP

   A quest board that reads and updates your Linear issues.

   What really happensFiles the escalation as a Linear issue for engineering.

   Queue Kraken takes 34. Queue Kraken falls.

8. Victory

   The Queue Kraken falls.

   What really happensRead what customers report, answer them, and hand real bugs to engineering with repro steps attached. The Intercom plugin is read-only, so replies are sent from Intercom by a person.