VibeRPGSimulator

Clear the support queue

Quest: Triage Intercom conversations, answer customers and file bugs in Linear

Proposed, not tested

Equipment

Steward Claude Code
Quest
Triage Intercom conversations, answer customers and file bugs in Linear
Hero
Claude CodeThe agent that runs the quest
Class
Steward · Business operations
Weapon
Claude Sonnet 5.5Longsword: Balanced speed and depthMana rate 10 per 1k tokens Mana per run without spells: 1,049 mana (293 runs, 22 quests).
Charge
MediumReasoning effort
Author
The curator

Intercom supplies the conversations (read-only, US workspaces), the support plugin triages and drafts replies, and Linear MCP files the bugs it finds.

Can't be appraised: Proving Grounds can't equip orbs (MCP servers).

Skill tree

  1. ScoutGather context

  2. CraftMake the thing

  3. TestCheck the work

    Nothing equipped here

  4. ShipDeliver it

Quest replay

Quest: "Triage Intercom conversations, answer customers and file bugs in Linear". Four waves, then the Backlog Dragon.

Foes

  • Fog Wraith

Party · Context

  • Claude CodeSteward100/100

  1. Wave 1 of 4 · Scout

    The Fog Wraith steps up.

    What really happensGather context

    Claude Code: Context 100/100.

  2. Explore

    Claude Code sends Explore, a fox scout, into the fog.

    What really happensClaude Code can hand a codebase search to its built-in Explore subagent, which works in its own context window.

    Explore: Context 40/40.

  3. Explore

    Explore sniffs out the right files.

    What really happensThe subagent reads and searches. None of that output lands in the main context.

    Fog Wraith takes 21.

  4. Intercom Plugin and MCP Server

    A listening shell that hears every customer conversation in Intercom.

    What really happensAsk for common topics in open conversations, and the agent searches and summarizes them.

    Fog Wraith takes 39. Fog Wraith falls.

  5. Explore

    Explore returns with a short report.

    What really happensOnly the subagent's final summary comes back to the main agent.

    Claude Code takes 2. Claude Code: Context 98/100. Claude Code: Insight. Explore returns.

  6. Wave 2 of 4 · Craft

    The Queue Kraken steps up.

    What really happensMake the thing

  7. Anthropic Customer Support Plugin

    A steward's desk kit for sorting, answering and escalating tickets.

    What really happensticket-triage assigns a category and a P1 to P4 priority, suggests routing and spots duplicates.

    Queue Kraken takes 63 (critical hit).

  8. Tentacles

    The kraken's tentacles pile on, one task each.

    What really happensRequests, tickets and paperwork queue up faster than one person can clear them.

    Claude Code takes 3. Claude Code takes 3. Claude Code: Context 92/100.

  9. Longsword

    Claude Code swings the Longsword.

    Queue Kraken takes 57 (critical hit). Queue Kraken falls.

  10. Wave 3 of 4 · Test

    The Bug Slime and the Flaky Wisp step up.

    What really happensCheck the work

    Flaky Wisp: Flicker.

  11. Longsword

    The wisp flickers out of reach.

    What really happensA flaky test passes on one run and fails on the next.

    Flaky Wisp avoids the hit.

  12. Flicker

    The Flaky Wisp uses Flicker.

    Claude Code takes 3. Claude Code: Context 89/100.

  13. Regress

    The Bug Slime uses Regress.

    Claude Code takes 3. Claude Code: Context 86/100.

  14. Longsword

    Claude Code swings the Longsword.

    Flaky Wisp takes 38.

  15. Flicker

    The Flaky Wisp uses Flicker.

    Claude Code takes 3. Claude Code: Context 83/100.

  16. Regress

    The Bug Slime uses Regress.

    Claude Code takes 3. Claude Code: Context 80/100.

  17. Longsword

    The wisp flickers again.

    Flaky Wisp avoids the hit.

  18. Flicker

    The Flaky Wisp uses Flicker.

    Claude Code takes 3. Claude Code: Context 77/100.

  19. Longsword

    Claude Code swings the Longsword.

    Flaky Wisp takes 2. Flaky Wisp falls.

  20. Regress

    The Bug Slime uses Regress.

    Claude Code takes 3. Claude Code: Context 74/100.

  21. Longsword

    Claude Code swings the Longsword.

    Bug Slime takes 35.

  22. Regress

    The slime splits. A squashed bug crawls back.

    What really happensA fix in one place breaks something that used to work.

  23. Regress

    The Bug Slime uses Regress.

    Claude Code takes 3. Claude Code: Context 71/100.

  24. Longsword

    Claude Code swings the Longsword.

    Bug Slime takes 10. Bug Slime falls.

  25. Regress

    The Bug Slime uses Regress.

    Claude Code takes 3. Claude Code: Context 68/100.

  26. Longsword

    Claude Code swings the Longsword.

    Bug Slime takes 18. Bug Slime falls.

  27. Wave 4 of 4 · Ship

    The Gate Warden steps up.

    What really happensDeliver it

    Gate Warden: Barrier.

  28. Boss · Backlog Dragon

    The Backlog Dragon guards the quest: "Triage Intercom conversations, answer customers and file bugs in Linear".

    What really happensIt stands for the whole quest, every task on the list.

  29. Linear MCP

    A quest board that reads and updates your Linear issues.

    What really happensThe agent searches issues and projects and reads an issue's details before it starts work.

    Gate Warden is behind a barrier.

  30. Gate open

    The checks turn green and the gate opens.

    What really happensTests, build and review pass, so the release can go.

  31. Scope creep

    The dragon breathes scope creep across the party.

    What really happensNew asks pile onto a task while it is underway.

    Claude Code takes 5. Claude Code: Context 63/100.

  32. Bar the gate

    The warden raises the gate. Nothing passes until the checks are green.

    What really happensA release waits until tests, builds and reviews pass.

  33. Longsword

    Claude Code swings the Longsword.

    Gate Warden takes 60 (critical hit). Gate Warden falls.

  34. Claw

    The Backlog Dragon uses Claw.

    Claude Code takes 6. Claude Code: Context 57/100.

  35. Longsword

    Claude Code swings the Longsword.

    Backlog Dragon takes 41.

  36. Scope creep

    The Backlog Dragon uses Scope creep.

    Claude Code takes 5. Claude Code: Context 52/100.

  37. Longsword

    Claude Code swings the Longsword.

    Backlog Dragon takes 41.

  38. Longsword

    Claude Code swings the Longsword.

    Backlog Dragon takes 36.

  39. Call the backlog

    The dragon roars, and another task crawls out of the backlog.

    What really happensFinishing one task often surfaces the next one on the list.

  40. Longsword

    Claude Code swings the Longsword.

    Bug Slime takes 25. Bug Slime falls.

  41. Scope creep

    The Backlog Dragon uses Scope creep.

    Claude Code takes 5. Claude Code: Context 47/100.

  42. Longsword

    Claude Code swings the Longsword.

    Backlog Dragon takes 39.

  43. Enraged

    Wounded, the dragon rages.

    What really happensThe last stretch of a big job is often the hardest.

    Backlog Dragon: Enraged.

  44. Claw

    The Backlog Dragon uses Claw.

    Claude Code takes 8. Claude Code: Context 39/100.

  45. Longsword

    Claude Code swings the Longsword.

    Backlog Dragon takes 42.

  46. Scope creep

    The Backlog Dragon uses Scope creep.

    Claude Code takes 6. Claude Code: Context 33/100.

  47. Longsword

    Claude Code swings the Longsword.

    Backlog Dragon takes 21. Backlog Dragon falls.

  48. Quest clear

    The Backlog Dragon falls. Quest complete.

    What really happensEvery equipped spell did its part of "Triage Intercom conversations, answer customers and file bugs in Linear".

After the battle

  • Claude Code took 19 turns to clear four waves.
  • Context ended at 33 of 100.
  • No Test spell, so a regression slipped back in.
  • Summons took 0 damage in their own context and brought back 1 report.

Copy this loadout

Prompt for Claude Code

Paste this into Claude Code. It installs each spell, leaves API keys and sign-ins to you, and ends with the command that restarts it with this weapon and charge.

Set up these tools for me in Claude Code.
Loadout: https://vibe-rpg-simulator.vercel.app/loadouts/support-queue-triage/

1. Intercom Plugin and MCP Server
   Source: https://github.com/intercom/claude-plugin-external
   I type in Claude Code:
     /plugin install intercom@claude-plugins-official

2. Anthropic Customer Support Plugin
   Source: https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support
   Run:
     claude plugin marketplace add anthropics/knowledge-work-plugins
     claude plugin install customer-support@knowledge-work-plugins

3. Linear MCP
   Source: https://linear.app/docs/mcp
   Run:
     claude mcp add --transport http linear-server https://mcp.linear.app/mcp
   I type in Claude Code:
     /mcp

How to do it:
- Skip anything that is already installed. Run the rest in order and check that each step worked.
- Commands under "I type in Claude Code" are mine to enter. List them for me at the end, in order.
- Never ask me to paste an API key or token into this chat. When a command needs one, such as YOUR_API_KEY, give me the full command to run in my own terminal.
- Ask me for any other value you can't work out, such as a project path.
- If a command asks a question or needs a browser sign-in or an open app, tell me what to do and wait.
- If a command fails, follow the install steps in the tool's source for Claude Code instead. Show me any command that is not on this list before you run it, and install nothing else.

When you're done, tell me what is ready and what still needs me. New tools load in a new session, so finish by telling me to restart Claude Code with Claude Sonnet 5.5 and reasoning effort medium:
claude --model sonnet --effort medium

Terminal commands

Or paste these lines into a terminal. The first part installs every spell for Claude Code; the last line starts it with the same weapon and charge. Lines starting with # are notes or commands you type inside the agent.

# Loadout: Clear the support queue
# Quest: Triage Intercom conversations, answer customers and file bugs in Linear
# Hero: Claude Code · Weapon: Claude Sonnet 5.5 · Charge: Medium
# From https://vibe-rpg-simulator.vercel.app/loadouts/support-queue-triage/

# 1. Learn the spells
# Scout: Intercom Plugin and MCP Server
# in Claude Code: /plugin install intercom@claude-plugins-official
# Craft: Anthropic Customer Support Plugin
claude plugin marketplace add anthropics/knowledge-work-plugins
claude plugin install customer-support@knowledge-work-plugins
# Ship: Linear MCP
claude mcp add --transport http linear-server https://mcp.linear.app/mcp
# in Claude Code: /mcp

# 2. Start the hero with this weapon and charge
claude --model sonnet --effort medium

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