How it works

Foe: Queue Kraken, tickets, invoices and contracts waiting on you.

Queue Kraken

1. Queue Kraken

   The Queue Kraken blocks the way.

   What really happensIt stands for tickets, invoices and contracts waiting on you.

   Steward: Context 100/100.

2. Tentacles

   The kraken's tentacles pile on, one task each.

   What really happensRequests, tickets and paperwork queue up faster than one person can clear them.

   Steward takes 5. Steward takes 5. Steward: Context 90/100.

3. Anthropic Customer Support Plugin

   The steward's desk is set up beside the queue.

   What really happensInstall customer-support@knowledge-work-plugins. Connect Intercom, HubSpot or Slack, or paste tickets in.

   Queue Kraken takes 21.

4. Anthropic Customer Support Plugin

   Each tentacle is sorted by how hard it pulls.

   What really happensticket-triage assigns a category and a P1 to P4 priority, suggests routing and spots duplicates.

   Queue Kraken takes 18.

5. Tentacles

   The Queue Kraken uses Tentacles.

   Steward takes 5. Steward takes 5. Steward: Context 80/100.

6. Anthropic Customer Support Plugin

   A reply is written in the right tone for the asker.

   What really happenscustomer-research gathers context from your sources, then draft-response writes the customer reply.

   Queue Kraken takes 26.

7. Anthropic Customer Support Plugin

   Hard cases are packed up for the engineers' guild.

   What really happenscustomer-escalation writes an escalation with repro steps and business impact for engineering or product.

8. Anthropic Customer Support Plugin

   The kraken loses a tentacle for good.

   What really happenskb-article turns a resolved issue into a help article, so the next asker finds the answer alone.

   Queue Kraken takes 35. Queue Kraken falls.

9. Victory

   The Queue Kraken falls.